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What can I expect from my HEATSCOPE® radiant heater?

HEATSCOPE® Radiant Heaters provide a beautiful system and comfortable heat. With award-winning modern designs our heaters easily blend into any decor. You’ll enjoy convenient fast heating and pleasant warmth to extend your time outdoors in all seasons. HEATSCOPE® Radiant Heaters are weather-resistant and IP certified for protection against dust, splash-water, and wind.

What happens if my appliance requires service? Who do I contact?

Please contact our customer service department. We are always happy to help you!

What is the minimum height clearance required?

HEATSCOPE® radiant heaters require a space of at least 1800mm from the ground to the lower edge of the unit. Please follow the safety clearances from the wall and ceiling as detailed in the installation manual.

What’s the advantage of installing a WiFi switch?

The optional wall switch with WiFi connectivity provides maximum convenience and ease of operation. With this configuration, you can use your smartphone to simply turn the HEATSCOPE® heater on or off.

What heating accessories are available?

We have a range of optional accessories to help you achieve your project needs. Our Lift System and Recess Kit allow for a flush ceiling installation. Our Remote Control and Wi-Fi Wall Switch provide convenient integration. Our weather shield helps to protect your system from outdoor elements.

Where is the power cable of the infrared heater located?

For Vision and Spot models, the power cable is located on the side of the appliance. Pure is equipped with a cable latch for ease of installation.

What comes included with a HEATSCOPE® heater?

Each model includes a bracket to mount your heater to the wall or ceiling, an installation manual and warranty certificate.

Where do I buy HEATSCOPE® radiant heaters?

You can purchase it on our website at heatscopeheaters.com. If you are a trade professional and are interested in taking advantage of our program benefits, please contact our business consultants.

Which HEATSCOPE® radiant heater is best for my space?

We have a solution for every environment and unique project needs. There are a few aspects to consider when choosing your model:

  • Location (indoor or outdoor)
  • Environment conditions (wind and weather)
  • Size of space to be heated
  • Intended position to install the appliance
  • Access to electricity supply
  • Clearances required
  • Design and colour best suited for your decor

To discuss the best infrared heater for your home, please contact our specialists.

Why are the carbon fibres used in HEATSCOPE® radiant heaters better than other heating elements?

The carbon fibres have a lifespan of at least 10,000 operating hours. This is significantly longer than tungsten, halogen light tubes or quartz elements used in other outdoor heating systems. Carbon fibres produce immediate and comfortable heat when and where you need it.

What are the main advantages of HEATSCOPE® radiant heaters compared to gas-powered heating appliances?

HEATSCOPE® heaters are easier to install and do not require a gas connection. This provides you with more design flexibility and less hassle. HEATSCOPE® radiant heaters are eco-friendly and don't produce harmful emissions. Additionally, electric infrared heaters are low-maintenance and will not have issues with ignition, gas pressure, or hoses which can kink or crush over time.

What if I have modified the product?

If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by MAD Design Group. However, we are happy to provide assistance with any issues you are experiencing.

Is there any heat loss with electric radiant heaters?

HEATSCOPE® radiant heaters are highly efficient, very economical to run, heat quickly, and warm a wider area than conventional electric and gas patio heaters.

What type of infrared waves are produced by other outdoor patio heaters available in the market?

Other infrared patio heaters produce short waves which creates an aggressive red light and an intense, uncomfortable heat.

What type of heating waves does a HEATSCOPE® radiant heater produce?

Pure and Vision produce medium waves for a very pleasant warmth and minimal light. Spot produces fast medium waves, for quicker heat and a touch of more light.

What is infrared radiant heating technology?

Infrared or radiant heating technology is simply the transfer of heat from a warm object to a cooler object. HEATSCOPE® radiant heaters emit a pleasant sun-like warmth reaching the people, floors, and furniture below rather than heating the air. The result is comfortable, odourless, and silent warmth.

What are the ingredients of e-NRG ethanol?

e-NRG is pure alcohol, made from a blend of 92% ethyl alcohol (ethanol) and 8% isopropyl alcohol (isopropanol).

Where is the power connector of HEATSCOPE® infrared heaters located?

The HEATSCOPE® VISION and Spot heaters have the power cable attached to the unit on the right and an on/off switch on the back of the unit.

What are the advantages of HEATSCOPE® heaters over traditional heating systems (such as “mushroom-type” patio heaters?

HEATSCOPE® infrared radiant heaters generate heat directly unlike gas patio heaters which produce a high level of CO2 emissions and only provide heat when in close proximity to the unit. HEATSCOPE® infrared heaters are quiet and do not emit odors as they electrical. For commercial use or for a city apartment terrace where floor space is paramount, the HEATSCOPE® heaters will free up a fair amount of space.

Which heater model is the best for me?

This depends on the installation environment. If you own an open terrace, where sometimes the wind is blowing, we highly recommend only the SPOT power heatres.

But if you want to heat your glass house, conservatory or loggia, we entrust the ambient heaters VISION to you. These perfectly match well covered areas.

A rule of thumb is: The more open the area the more open the heater has to be – even if the other model looks nicer and is pleasing you more.

Why are there design heaters with and without a glass front?

At HEATSCOPE® you can choose between different model ranges. The main difference – along with the length and output – is the design of the front side.

The VISION ambient heater has been equipped with a SCHOTT® NEXTREMA® glass ceramic front, whereas the SPOT power heater has an open fin front screen.

The NEXTREMA® glass reduces the already low light output (only 30% when compared with conventional heaters) by half again to reach a barely perceptible minimum of just 15%. However the glass front also makes the ambient heater more vulnerable to wind.

For this reason, the VISION models should only be used in areas protected from wind.

What exactly is infrared? And what impact does infrared radiation have?

Every object that gives off heat is an infrared radiator – including the human body. This radiation always depends on the wavelength in which the heat radiation is emitted. There is a difference between short waves, mid-waves and long waves.

The general rule of thumb is: the shorter the wave, the brighter the light emitted and the deeper the rays penetrate into the tissues in the body.

The most effective and pleasant waves are the mid-waves (HEATSCOPE® VISION) or the fast mid-waves (HEATSCOPE® SPOT) – these produce the highest possible heat output with high radiant efficiency whilst generating the lowest possible light output.

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