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Most frequently asked questions
about radiant heaters
FAQ's

Common Questions

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  • Technology
  • Installation
  • Operation
  • Maintenance
  • Warranty
What is infrared radiant heating technology?

Infrared or radiant heating technology is simply the transfer of heat from a warm object to a cooler object. HEATSCOPE® radiant heaters emit a pleasant sun-like warmth reaching the people, floors, and furniture below rather than heating the air. The result is comfortable, odourless, and silent warmth.

Is the radiation emitted by electric infrared heaters dangerous?

No, infrared heaters are a safe source of heat. Infrared heat does not have a high frequency like ultraviolet rays and X-rays, which are known to be dangerous. HEATSCOPE® radiant heaters produce medium to medium-fast waves for a pleasant warmth and minimal light.

What type of heating waves does a HEATSCOPE® radiant heater produce?

Pure and Vision produce medium waves for a very pleasant warmth and minimal light. Spot produces fast medium waves, for quicker heat and a touch of more light.

What type of infrared waves are produced by other outdoor patio heaters available in the market?

Other infrared patio heaters produce short waves which creates an aggressive red light and an intense, uncomfortable heat.

Is there any heat loss with electric radiant heaters?

HEATSCOPE® radiant heaters are highly efficient, very economical to run, heat quickly, and warm a wider area than conventional electric and gas patio heaters.

What can I expect from my HEATSCOPE® radiant heater?

HEATSCOPE® Radiant Heaters provide a beautiful system and comfortable heat. With award-winning modern designs our heaters easily blend into any decor. You’ll enjoy convenient fast heating and pleasant warmth to extend your time outdoors in all seasons. HEATSCOPE® Radiant Heaters are weather-resistant and IP certified for protection against dust, splash-water, and wind.

What are the main advantages of HEATSCOPE® radiant heaters compared to gas-powered heating appliances?

HEATSCOPE® heaters are easier to install and do not require a gas connection. This provides you with more design flexibility and less hassle. HEATSCOPE® radiant heaters are eco-friendly and don't produce harmful emissions. Additionally, electric infrared heaters are low-maintenance and will not have issues with ignition, gas pressure, or hoses which can kink or crush over time.

How do HEATSCOPE® radiant heaters compare to other outdoor electric heaters?

Other radiant heaters produce an uncomfortable, high heat and disrupt the ambience of a space with an aggressive red light. HEATSCOPE® radiant heaters produce a very modest light and a comfortable sun-like warmth. HEATSCOPE® radiant heaters are convenient and intuitive with smart-home system integration and smartphone pairing with a WiFi wall switch.

Why are the carbon fibres used in HEATSCOPE® radiant heaters better than other heating elements?

The carbon fibres have a lifespan of at least 10,000 operating hours. This is significantly longer than tungsten, halogen light tubes or quartz elements used in other outdoor heating systems. Carbon fibres produce immediate and comfortable heat when and where you need it.

Are HEATSCOPE® radiant heaters affected by wind and weather?

HEATSCOPE® heaters are weather-resistant and IP certified for protection against dust, splash-water, and wind. Vision and Spot are best suited for semi-open, well-covered spaces (roof or canopy) not exposed to rain or snow. Pure is an all-weather outdoor patio heater and is designed to withstand wind, rain, snow and salt.

Which HEATSCOPE® radiant heater is best for my space?

We have a solution for every environment and unique project needs. There are a few aspects to consider when choosing your model:

  • Location (indoor or outdoor)
  • Environment conditions (wind and weather)
  • Size of space to be heated
  • Intended position to install the appliance
  • Access to electricity supply
  • Clearances required
  • Design and colour best suited for your decor

To discuss the best infrared heater for your home, please contact our specialists.

How many electric heaters and sizes are needed for my space?

The best fit model and number of heaters depends on the area you’d like to heat. To determine the best fit, please refer to our HEATSCOPE® Flyer.

To discuss the best infrared heater for your home, please contact our specialists.

Where do I buy HEATSCOPE® radiant heaters?

You can purchase it on our website at heatscopeheaters.com. If you are a trade professional and are interested in taking advantage of our program benefits, please contact our business consultants.

How do I install my HEATSCOPE® heater?

All infrared heaters must be installed by a licensed electrician and in accordance with the installation and instruction manual.

How are the HEATSCOPE® heaters connected?

Electric heaters are hard-wired from the switchboard to an optional wall plate switch to allow you to easily turn them on.

Does my HEATSCOPE® radiant heater need to be on a Safety Switch (RCD)?

Yes, this is in accordance with AS/NZS 3000:2018 wiring rules.

What’s the advantage of installing a WiFi switch?

The optional wall switch with WiFi connectivity provides maximum convenience and ease of operation. With this configuration, you can use your smartphone to simply turn the HEATSCOPE® heater on or off.

Can they be installed in residential and commercial environments?

Yes, HEATSCOPE® electric infrared heaters are compatible with both residential and commercial spaces. For larger spaces, consider a multi-heater installation. Our business consultants are ready and available to help you find the best solution.

Are HEATSCOPE® heaters supplied with a thermostat?

No, they do not include a thermostat control system. However, if desired, they can work with an existing thermostat. Please consult your electrician for further information.

Are HEATSCOPE® heaters supplied with a plug?

No, they are supplied with a power cable and must be connected to your electrical circuit. For installation use only the supplied accessories or original accessories approved by the Manufacturer.

Can my radiant heater be installed near a power outlet?

The heater cannot be installed directly below a power source or socket. The sides of the unit must be at least 20cm from the nearest power source. For further details, please refer to the installation manual.

Can I install the HEATSCOPE® heater in my bathroom?

Spot and Vision models must not be installed in or near areas where there is high level of humidity such as bathrooms, spas, bathtubs, showers, or pools. However, Pure is rated IP65 with a higher level of protection against water and can be installed in and near these spaces.

Can all HEATSCOPE® heaters be mounted on the wall or ceiling?

Yes, all models can be installed on a wall or ceiling to fit your project needs.

Can I install my HEATSCOPE® vertically?

Pure is the only heating system that can be installed vertically or horizontally. Spot and Vision can only be installed horizontally. Please review the installation manual for further instructions.

Can I cover my HEATSCOPE® heater?

No, electric heaters require adequate ventilation surrounding the heater at all times. Please never cover the appliance nor enclose it with insulating or similar materials.

How long will installation take?

A single electric heater takes approximately 2 – 4 hours to install. This is dependent on the area and distance from the switchboard. Please contact a local licensed electrician to learn more.

Are there any guidelines that I must follow to install the radiant heater?

Your electrician must follow the installation instructions set by the manufacturer, and make all connections in accordance with AS/NZS 3000:2018 Wiring rules. Please refer to the installation manual.

What is the minimum height clearance required?

HEATSCOPE® radiant heaters require a space of at least 1800mm from the ground to the lower edge of the unit. Please follow the safety clearances from the wall and ceiling as detailed in the installation manual.

Can HEATSCOPE® heaters be mounted directly on a wooden structure?

HEATSCOPE® infrared heaters are supplied with optional mounting devices such as spacers to meet the recommended minimum clearances from combustible material. When used, it is safe to mount the appliance to the wood supporting structure.

Do you have a recommended installer?

We do not have a list of recommended installers. Please contact your local electrician.

What comes included with a HEATSCOPE® heater?

Each model includes a bracket to mount your heater to the wall or ceiling, an installation manual and warranty certificate.

Where is the power cable of the infrared heater located?

For Vision and Spot models, the power cable is located on the side of the appliance. Pure is equipped with a cable latch for ease of installation.

How do you turn the heater on?

Your HEATSCOPE® radiant heater needs to be connected to an electrical circuit. It can then be turned on via a wall switch, a remote control or a smartphone. Please check our optional accessories available.

Is a remote control included?

The remote control comes included with Spot 1600W. This is an optional accessory for Spot 2800W and Vision 3200W.

How does the remote control work?

The intuitive remote control allows you to easily turn multiple HEATSCOPE® units on and off with the simple touch of a button.

Is the heat output adjustable?

HEATSCOPE® radiant heaters have two options to adjust to your heating needs: 100% and 50%. You can adjust the setting from your wall switch, remote control or smartphone.

What heating accessories are available?

We have a range of optional accessories to help you achieve your project needs. Our Lift System and Recess Kit allow for a flush ceiling installation. Our Remote Control and Wi-Fi Wall Switch provide convenient integration. Our weather shield helps to protect your system from outdoor elements.

How many amperes does HEATSCOPE® radiant heaters draw?
  • Spot 1600W – 13.91 amps at 100% power
  • Spot 2800W – 12.17 amps at 100% power
  • Vision 3200W – 13.91 amps at 100% power
  • Pure 2400W – 10.43 amps at 100% power
How do I clean my HEATSCOPE® heater?

Cleaning the appliance is easy and takes only a few steps. First, disconnect the heater from the power supply at least one hour after operation. Please make sure that the heating elements are no longer glowing before you do this. Next, wipe off any dirt or dust to the exterior housing, using only a soft damp cloth.

How long do the dual carbon rods used in Vision and Spot last?

Provided they are installed in accordance with their requirements and instructions, HEATSCOPE® infrared heaters require very little maintenance and their heating elements can have a life of at least 10,000 hours of operation.

How do I replace the carbon fibres of my HEATSCOPE® heater?

Replacement of the carbon fibre elements must only be handled by a professional. If one carbon element is not working, please contact our customer service department.

What happens if my appliance requires service? Who do I contact?

Please contact our customer service department. We are always happy to help you!

How long is the warranty period?

All HEATSCOPE® products are covered by a 2-year warranty from the date of purchase. Please see our Manufacturer’s Warranty statement for further details.

Is the warranty the same length for both residential and commercial?

Yes, the warranty is 2 years from the date of purchase for both residential and commercial installations.

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